SKILLS SUMMARY:  Highly versatile hands-on technical professional with both technical support and management experience in large and small Information Technology environments.  A proven ability to find creative solutions to issues that frustrated others. Superior analytical and design skills and an ability to very quickly learn new products and systems.  Consistent focus on issues relevant to immediate needs and to long-term costs.  Excellent writing and customer service skills with an ability to communicate business and technical issues to people at all levels of expertise.  Initiative, persistence, attention to detail and a sense of ownership characterize my professional style. 

SYSTEMS:  Extensive recent technical support experience in large and small systems environments which include Windows NT/2000 and Novell NetWare LAN / WAN systems. Prior IBM mainframe Technical Support roles. Current certifications: MCSE and MCDBA. 


1995-2001: Duke Communications International, Loveland, Co.; a Penton Media company. 

Senior Product Reviewer, Windows NT/2000 Magazine and SQL Server Magazine.

Network Manager

1982-1995: Systems and Computer Technology Corporation (SCT), Malvern, Pennsylvania, Various positions.  (SCT is an Information Resource Management and Software Development company serving the Local Government, Higher Education and Utility vertical markets.)

1994 1995:   Network Systems Manager for Mohave County in Kingman, Arizona and for Weld County in Greeley, Colorado. 

1990 1994:   Data Processing Director for Beaver County, Pennsylvania. 

1982 1990:   Operations / User Services Manager for City of Lincoln, County of Lancaster, Nebraska. 

1975-1982: City of Tucson, Arizona, positions ranging from Programmer / Analyst to Systems Programmer to Manager of Operations and Systems Programming. 



B.A. and M.B.A., University of Michigan 

Microsoft Certified Systems Engineer (MCSE) 

Microsoft Certified Data Base Administrator (MCDBA) 

Previous Novell NetWare Certifications (CNE 3.1x, CNA 4)

"Extra" Class Amateur Radio License

Graduate, Landmark Education Corporation Curriculum for Living