SKILLS SUMMARY: Highly
versatile hands-on technical professional with both technical support and
management experience in large and small Information Technology environments.
A proven ability to find creative solutions to issues that frustrated
others. Superior analytical and design skills and an ability to very quickly
learn new products and systems. Consistent
focus on issues relevant to immediate needs and to long-term costs.
Excellent writing and customer service skills with an ability to
communicate business and technical issues to people at all levels of
persistence, attention to detail and a sense of ownership characterize my
recent technical support experience in large and small systems environments
which include Windows NT/2000 and Novell NetWare LAN / WAN systems. Prior IBM
mainframe Technical Support roles. Current certifications: MCSE and MCDBA.
1995-2001: Duke Communications International, Loveland, Co.; a
Penton Media company.
Senior Product Reviewer, Windows NT/2000 Magazine and SQL Server Magazine.
and Computer Technology Corporation (SCT), Malvern, Pennsylvania, Various
positions. (SCT is an Information
Resource Management and Software Development company serving the Local
Government, Higher Education and Utility vertical markets.)
1994 – 1995: Network Systems Manager for Mohave County in Kingman, Arizona and for Weld County in Greeley, Colorado.
1990 – 1994: Data Processing Director for Beaver County, Pennsylvania.
1982 – 1990: Operations / User Services Manager for City of Lincoln, County of Lancaster, Nebraska.
City of Tucson, Arizona, positions ranging from Programmer
/ Analyst to Systems Programmer
to Manager of Operations and Systems
EDUCATION / CERTIFICATIONS:
B.A. and M.B.A., University of Michigan
Microsoft Certified Systems Engineer (MCSE)
Microsoft Certified Data Base Administrator (MCDBA)
Previous Novell NetWare Certifications (CNE 3.1x, CNA 4)
"Extra" Class Amateur Radio License
Graduate, Landmark Education Corporation Curriculum for Living